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Case Escalations not firing in Production. Even after multiple hours!
I'm looking at the Case Escalations --- Setup -> Administration Setup -> Monitoring -> Case Escalations --- and several cases are still sitting there, several hours *after* the "Escalate At" time. Does anyone know why they might not be escalating?
Can you check if there is any downtime on your production org's instance on the trust site : https://status.salesforce.com/current/incidents
Thanks