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Hari Kumar EnagantiHari Kumar Enaganti 

Can we customize Einstein chatbot loading,waiting messages?

Is there any way to customize "The bot is responding..." and "Connecting to Agent" and "Please hold while we connect you to an agent".

My requirement is to change these loading,waiting messages in Salesforce Einstein chat bot.  
PriyaPriya (Salesforce Developers) 

Hey Hari,

Kindly refer this docs :- 
https://help.salesforce.com/s/articleView?id=sf.embedded_chat_custom_labels.htm&type=5 (https://help.salesforce.com/s/articleView?id=sf.embedded_chat_custom_labels.htm&type=5)

if the information was helpful, kindly mark it as the best answer.

Thanks & Regards,

Priya Ranjan