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The Newbie Is it possible to populate the No response reason even if there is no matching Case Origin Value
Hello Salesroce Community,
I want to know, Is it possible to populate the No response reason even if there is no matching Case Origin Value, because this used to be possible in classic bu adding dependency and not not show the controlling value visible, so is it possible in lightning since i didn't find any solution for this.
I want to know, Is it possible to populate the No response reason even if there is no matching Case Origin Value, because this used to be possible in classic bu adding dependency and not not show the controlling value visible, so is it possible in lightning since i didn't find any solution for this.
The Data Import Wizard doesn’t consider field dependencies. You can import any value into a dependent picklist regardless of the value imported for a controlling field. Apart from this, its not possible in other ways.
Refer the Dependent Picklist Considerations.
https://help.salesforce.com/s/articleView?id=sf.fields_dependent_field_considerations.htm&type=5
If this information helps, Please mark it as best answer.
Thanks!!