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John Michael LacostalesJohn Michael Lacostales 

Email to Case during Maintenance. What happened to the case created during that time?

During Salesforce Maintenance, when someone emailed to the Email Service Address of Email to Case. What will happen? I am aware that the case will be queued after the maintenance. But what about the Created Date? Will it be adjusted or the same when the email has been received?

Thanks in advance!
Best Answer chosen by John Michael Lacostales
mukesh guptamukesh gupta
Hi John,

Case created date will be as it is, but email send time will be different 

if you need any assistanse, Please let me know!!

Kindly mark my solution as the best answer if it helps you.

Thanks
Mukesh

All Answers

mukesh guptamukesh gupta
Hi John,

Case created date will be as it is, but email send time will be different 

if you need any assistanse, Please let me know!!

Kindly mark my solution as the best answer if it helps you.

Thanks
Mukesh
This was selected as the best answer
John Michael LacostalesJohn Michael Lacostales
Thank you Mukesh!