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Urgent Fix Need for Simple flow
Hi Team ,
scenario : I have a look up field on account to User object named
Ac owner .
so when ever a case record is created manually with this criteria
Subject="Risk" and Account.Type= "Other" then i have record trigger flow on case which send emails on below conditions.
1.If There is no Ac owner (lookup to user ) or Ac owner is null then i dont want this flow to run.
2. if Account has Ac owner (lookup to user )and his manager then emails will be triggered to Ac owner and his manager email ids
3. if Account has Ac owner (lookup to user ) then emails will be triggered to Ac owner email id
Issue is 1 and 3 are not working properly. can you help me fix
my flow screenshots
Thanks for helping me in Advance
scenario : I have a look up field on account to User object named
Ac owner .
so when ever a case record is created manually with this criteria
Subject="Risk" and Account.Type= "Other" then i have record trigger flow on case which send emails on below conditions.
1.If There is no Ac owner (lookup to user ) or Ac owner is null then i dont want this flow to run.
2. if Account has Ac owner (lookup to user )and his manager then emails will be triggered to Ac owner and his manager email ids
3. if Account has Ac owner (lookup to user ) then emails will be triggered to Ac owner email id
Issue is 1 and 3 are not working properly. can you help me fix
my flow screenshots
Thanks for helping me in Advance
As Flow should not get triggered if the AC OWNER is null so you have to handle in start condition itself as below.
AND ({!$Record.Subject} = 'Risk' , ISPICKVAL({!$Record.Account.Type},"Other"), NOT(ISBLANK({!$Record.Account.Ac_owner__c})))As null check for ac owner is already done so you can directly but AC owner manager check in decision box as below.
The entire flow will look as below.
This should work as expected.
Let me know if you face any issues.
If this solution helps, Please mark it as best answer.
Thanks,