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Amit Singh 2702Amit Singh 2702 

Mail Always Going to Spam sending from Salesforce How to Prevent this from salesforce Side ?

SwethaSwetha (Salesforce Developers) 
HI Amit,
Came across this article on why emails sent from Salesforce are classified as spoofing or SPAM messages and how to work around them

https://help.salesforce.com/s/articleView?id=000336142&type=1

Article suggests checking the following settings:
> Outbound email settings on Salesforce
> DNS settings on your domain
> Settings of your email server

Also see Tips for Preventing Emails going to Spam:
https://www.salesforceben.com/10-tips-to-prevent-salesforce-emails-falling-into-the-spam-folder/

If this information helps, please mark the answer as best. Thank you

 
akhil reddyakhil reddy
Hi Amit,

Emails sent from Salesforce are classified as spoofing or SPAM messages because Salesforce's email server is used to send messages to your domain address. Classification may be based on the outbound email settings as well as strength of the recipient's spam email settings. 
 
Check the following settings:
Outbound email settings on Salesforce
DNS settings on your domain
Settings of your email server
The following explains each of these: 

 
1. Outbound email settings on Salesforce
 
Outbound emails settings are configured using the Deliverability Setting Definition menu on Salesforce. Check the setting by navigating to: 
 
Login user name | Settings | Admin Setup | Email Administration | Send 
Or
Settings | Admin | Email Administration | Send
 
Refer to the following help document:
 
Guidelines for Configuring Deliverability Settings for Emails Sent from Salesforce
 
 
2. DNS settings on your domain 
DNS settings on your domain includes creating an SPF record and DKIM key for the domain.

The SPF record is one of records the domain owner configures for each DNS zone and used to check if a message which insists that it comes from a certain domain conforms to the policy described for that domain. 
Sender Policy Framework (SPF)
 
Using the DKIM (DomainKeys Identified Mail) key allows Salesforce to sign outbound emails on behalf of your organization. With this signature, the recipient can confirm that messages have been processed as emails from your company.

Set Up Secure DKIM Keys

3. Settings of your email server
Settings of the email server include an email relay.
It sends emails from Salesforce via your company's email server.

If this information helps, please mark the answer as best. Thank you
Akhil Reddy