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Sumant Kuchipudi Email to Case Description filling unwanted stuff
Hi,
We are higly depending on Cases and whenever the Email to Case happened, the desciprion field is filling with a lot of unwanted stuf and we are deleting the description field on all cases with dataloader. Is there a betterway to clear and not update this field?
We are higly depending on Cases and whenever the Email to Case happened, the desciprion field is filling with a lot of unwanted stuf and we are deleting the description field on all cases with dataloader. Is there a betterway to clear and not update this field?
I dont think you can stop filling description field when email to case gets created, however you can write a validation rule on description field.
Also you can update description field as blank using flows when a case gets created.
Hope this helps...
Thanks,
Thank you so much for your prompted reply. I love to get more on your suggestions so could you guide on how to write a validation rule to make Description blank?
Or guide me to write flow on case gets created/updated?
Is trigger on Case solution works? because I'm a coder used to write coding but bit lack on out of the box solutions. It would be really helpful to guide me on the bove 2 solutiosn you suggested.
Thansk