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enossir Email to case wont generate case record if email is from a distribution group
So in the accept email from settings i put the distrobution group address, another internal corporate address and my personal email.
Only the latter two work, the distribution groups dont....i think it's due to when you send an email to said distribtion groups it retains the original sender.
Anyone figured out a way around this, or possibly an accept all function?
Only the latter two work, the distribution groups dont....i think it's due to when you send an email to said distribtion groups it retains the original sender.
Anyone figured out a way around this, or possibly an accept all function?
Customers----> distribution group email ---> contacts in distribution group (which sfdc is one) which does not work even though the distribution group addres is in the "Accept Email From" field.
We just confirmed that the distribution group IS sending emails to the salesforce address given in the Email-To-Case. But SFDC is simply not generating cases.