function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Raquel SaavedraRaquel Saavedra 

I am not receiving test emails

I cannot receive test emails for templates when I hit send they don't arrive
Jothi SaminathanJothi Saminathan
Hi,

Please check Deliverability in your org, that the access to Send Email should be All email.
And make sure Available check box should be check on email template.

Please let us know if this will help  you

Thanks
Jothi
Raquel SaavedraRaquel Saavedra
They are going to junk email. Can I fix this? Raquel Saavedra, MS Director of Referral Development [cid:image001.png@01D57506.F2635F70] [cid:image015.png@01D3C12F.25F80030] ECKERD CONNECTS | E Nini Hassee 7027 East Stage Coach Trail | Floral City, FL 34436 P: (352) 726-3883 | F: (352) 726-3260 C: (352) 247-6056 | Admissions: (888) 726-3883 E: rsaavedra@eckerd.org www.eckerdhelpsgirls.org STAY CONNECTED [square-green-Eckerd] [square-blue-facebook] [square-blue-twitter] [square-blue-linkedin] [square-blue-youtube] [square-blue-instagram]
Jothi SaminathanJothi Saminathan
Hi,

Please check "Enable Sender ID Complaince" checkbox is checked in Deliverability.

If it doesnt work, we have to set up Email relay.
Please refer this link for Email Relay setup,
https://help.salesforce.com/articleView?id=email_relay.htm&type=5 (https://help.salesforce.com/articleView?id=email_relay.htm&type=5)

Thanks