function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
Tom Keefe 7Tom Keefe 7 

Converted Lead Records Still Appearing

Hello

No one else in my org has this issue and I have never encountered it before. I am able to search for and view converted leads records, in addition to seeing the newly created Contact record. All of my integrated tech follows/logs the Contact as having been converted in a normal fashion. Even if I input the Contact ID into the URL directly, I'm brought to the converted Lead page. This happens in both Lightning and Classic.

Any help is appreciated
Best Answer chosen by Tom Keefe 7
Team NubesEliteTeam NubesElite
Hi Tom,
Please check these two links it may help you.
https://help.salesforce.com/apex/HTViewSolution?urlname=Leads-are-able-to-be-converted-multiple-times&language=en_US (https://help.salesforce.com/apex/HTViewSolution?urlname=Leads-are-able-to-be-converted-multiple-times&language=en_US)

https://releasenotes.docs.salesforce.com/en-us/spring16/release-notes/rn_sales_leads_edit_converted_leads.htm




Thank You
www.nubeselite.com

Developement | Training | Consulting

Please Mark this as solution if your problem resolved.

All Answers

Team NubesEliteTeam NubesElite
Hi Tom,
Please check these two links it may help you.
https://help.salesforce.com/apex/HTViewSolution?urlname=Leads-are-able-to-be-converted-multiple-times&language=en_US (https://help.salesforce.com/apex/HTViewSolution?urlname=Leads-are-able-to-be-converted-multiple-times&language=en_US)

https://releasenotes.docs.salesforce.com/en-us/spring16/release-notes/rn_sales_leads_edit_converted_leads.htm




Thank You
www.nubeselite.com

Developement | Training | Consulting

Please Mark this as solution if your problem resolved.
This was selected as the best answer
Tom Keefe 7Tom Keefe 7
Thanks!