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Vinitha SubramanyaVinitha Subramanya 

unable to login/access my personal salesforce account

Team,
I have been trying to login to salesforce and trailhead with my personal account but I forgot my password and tried resetting it. Below is the error I am getting. I had to use my official saslesfforce login to raise a ticket the team as my salesforce account too is not working.

My username is "vinitha.subramanya@gmail.com". Can you please reset/unlock my account? I need to complete a few trailheads asap.

Regards,
Vinitha
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Rounak SharmaRounak Sharma
hi vinitha,

did you tried forgot password and got any mail with respect to it.
Please let me know
 
Team NubesEliteTeam NubesElite
Hi Vinitha,
Please check this link it may help you to reset your password
https://help.salesforce.com/articleView?id=000324403&language=en_US&type=1&mode=1 (https://help.salesforce.com/articleView?id=000324403&language=en_US&type=1&mode=1)




Thank You
www.nubeselite.com
Developement | Training | Consulting

Please Mark this as solution if your problem resolved.
Vinitha SubramanyaVinitha Subramanya
@Rounak sharma - The error message in the picture attached is after trying the "forgot Password" link.
@Team NubesElite - The link doesnt have anything pertaining to reset anadmin's account, except for "Forgot Password" which is what I tried and got the above error.
Vinitha SubramanyaVinitha Subramanya
@Team NubesElite - I am trying the phon option to see if I can get hold of a customer service rep.
Rounak SharmaRounak Sharma
hi vinitha,

Please check ur inbox
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Vinitha SubramanyaVinitha Subramanya
@Rounak - Still the same. 
User-added image
Rounak SharmaRounak Sharma
hello vinitha,

Please go through the below link
http://salesforce.vidyard.com/watch/MxeeKTO3x5oMx4jNVWWX4w

please let me know if it helps
thanks
Vinitha SubramanyaVinitha Subramanya
Hi Rounak,

That is exactly what I followed. I reached to Salesforce Support via phone to see if this can be resolved, but they directed me to reach out to developer forum and post a question here, as the change needs to be made from backend. I am trying to login to my personal developer account with username - vinitha.subramanya@gmail.com, which I created just last week.The support person said I also have a "Sales" account with same username name hence cannot use it. Not sure how. I need to work on trailhead, hence, requesting to reset my personal account. Currently, I am using the "Can't login" option in Trailhead to login. That sends me a OTP to my email and I login. 

Regards,
Vinitha