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Ekta Gupta 23Ekta Gupta 23 

Email-to-Case: Error(s) encountered while processing

Encountering below issue when a community user try to send email to (email to case service address) to create case in Salesforce.

EXTERNAL: Do not click links or open attachments if you do not recognize the sender.

The following errors were encountered while processing an incoming email:

CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY : CaseTrigger: execution of AfterInsert

caused by: System.DmlException: Update failed. First exception on row 0 with id 5000y00001dtyPHAAY; first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, CaseTrigger: execution of AfterUpdate

caused by: System.DmlException: Update failed. First exception on row 0; first error: MISSING_ARGUMENT, Id not specified in an update call: []

Class.TriggerHandler_Case.runAllAfter: line 270, column 1
Class.TriggerHandler_Case.afterUpdate: line 212, column 1
Class.TriggerHandler.run: line 47, column 1
Trigger.CaseTrigger: line 11, column 1: []

Class.serviceConsoleUtils.setEntitlement: line 125, column 1
Class.TriggerHandler_Case.ProcessServiceConsoleEntitlements: line 369, column 1
Class.TriggerHandler_Case.afterInsert: line 174, column 1
Class.TriggerHandler.run: line 45, column 1
Trigger.CaseTrigger: line 11, column 1