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Emily PhillipsEmily Phillips 

How to remove phone icon from page layout?

How can I remove the phone icon from page layouts? 

Here is the icon: phone icon

Thank you!
Best Answer chosen by Emily Phillips
Deepali KulshresthaDeepali Kulshrestha
Hi Emily,

I've gone through your requirement and you can refer the below steps:

1.The "Click-to-CAll" icon will be there as long as you have the Call Center
  settings active. You need to disable your CTI implementation to remove that icon.

2.Or you can see more information here in Salesforce Call Center:

  https://help.salesforce.com/articleView?id=cti_overview.htm&type=5



I hope you find the above solution helpful. If it does, please mark as Best Answer to help others too.

Thanks and Regards,
Deepali Kulshrestha
www.kdeepali.com