Sign Up ›

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
laxmi narayan 11laxmi narayan 11 

salesforce integration with Avaya

Hi there,

Any body know about, how to integrate salesforce CTI with Avaya

Any help apriciated!

Thanks
Laxmi

Anant KamatAnant Kamat
Hi Laxmi,
You may want to check out this pdf file about configuring Avaya's CTI to integrate with Salesforce.

Installing and Configuring AES Open CTI Adapter (https://downloads.avaya.com/css/P8/documents/101027832)

Hope this helps.
Khan AnasKhan Anas (Salesforce Developers) 
Hi Laxmi,

Greetings to you!

Please refer to the below links which might help you further with the above requirement.

https://downloads.avaya.com/css/P8/documents/101049615

https://downloads.avaya.com/css/P8/documents/101027832

I hope it helps you.

Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future. It will help to keep this community clean.

Thanks and Regards,
Khan Anas
Deepali KulshresthaDeepali Kulshrestha
Hi Laxmi,

I suggest that you check Tenfold, a 3rd party software. It is a CTI that integrates Salesforce with Avaya.

One of Tenfold's great features is a floating UI (screen pop) that shows relevant customer information in inbound or outbound calls. This feature can be very useful for a contact center set-up. Other features are click-to-call, automatic call logging, a call analytics dashboard, and more. 

You can learn more about Salesforce-Avaya integration via Tenfold here:
https://www.tenfold.com/integrations/salesforce/avaya

Please check with the PDF documents in the below links which have a detailed step by step process of integrating Avaya contact center with salesforce.
https://downloads.avaya.com/css/P8/documents/100182715
https://downloads.avaya.com/css/P8/documents/100110044

I hope you find the above solution helpful. If it does, please mark as Best Answer to help others too.

Thanks and Regards,
Deepali Kulshrestha
www.kdeepali.com
Rahul Mishra 155Rahul Mishra 155

Hello Laxmi,  

A third-party CTI integration solution will help achieve this. Try NovelVox's Smart CTI Connector for Avaya. It comes with advanced integration capabilities, supports on prem and serverless deployments, and is fully customizable as per the business needs.

For more information, you can check:

https://www.novelvox.com/integrations/salesforce/
​​​​​​​https://www.novelvox.com/integrations/salesforce-with-avaya-cti-connector/
https://www.novelvox.com/integrations/salesforce-with-avaya-agent-desktop/