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Ricki ReayRicki Reay 

Custom help resources causing loading error of "?" menu in Sandbox environments. Help!

Hi there,

I am trying to give users custom help resources in the "?" menu within our training (sandbox) Salesforce instance. However, all non System Admin users are getting an error message everytime I turn the custom help resources functionality on (note: we are using Lightning), regardless of what resources I link...I even tried just linking "https://www.google.com".

They are not getting this error in Production, just all of our sandbox orgs. Please help, as I can not find anything on this error in the trailblazer community forums.

Thanks in advance,


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