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Reassign Approval Request to secondary approver after 24 hours of request creation/submitted time
My scenario is - Approval workflow assignment based on Amount. If approval is not completed 24 hours from creation date, update assignment to Secondary Approver. Update the approval workflow as follows:
||Min ||Max||Approver||Secondary Approver||
>25 up to 50: A || B
>50 up to 250: B || C
>250: C
Escalate to the next approver if approval request > 24 hours from request time and date. Each approver receives an email notification when a request requires their approval.
For this, I have created an approval process with 3 approval steps, a custom checkbox field "assign secondary approver", workflow and a trigger. In case if the approval request is not acted upon for rejection or approval within 24 hours, "assign secondary approver" checkbox is checked after 24 hours of record submitted for approval. As soon as this happens, trigger gets activated to assign this record request to secondary approver. But somehow for me the workflow is not getting triggered at all.
Pls advise.
||Min ||Max||Approver||Secondary Approver||
>25 up to 50: A || B
>50 up to 250: B || C
>250: C
Escalate to the next approver if approval request > 24 hours from request time and date. Each approver receives an email notification when a request requires their approval.
For this, I have created an approval process with 3 approval steps, a custom checkbox field "assign secondary approver", workflow and a trigger. In case if the approval request is not acted upon for rejection or approval within 24 hours, "assign secondary approver" checkbox is checked after 24 hours of record submitted for approval. As soon as this happens, trigger gets activated to assign this record request to secondary approver. But somehow for me the workflow is not getting triggered at all.
Pls advise.