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sudi pitchaiah 6sudi pitchaiah 6 

Service cloud Specialist Challenge 4

We couldn't find the Advanced Cases configuration. Ensure you set up the routing for  Advanced Cases properly.

I have done all the advance setup. Please provide Step by step process in detailed.

Thanks ....

Regards,
Sudi
DaveLiaoDaveLiao
Make sure you have two routing configurations, like so?
  • Advanced Cases - give it a routing priority of 1, Routing Model of Least Active, and set Units of Capacity to 2.00
  • Basic Cases - routing priority 2, Most Available, Units of Capacity 1.00
Good luck!
Sudi pitchaiah 8Sudi pitchaiah 8
I have made the changes as you menstion. Still i am getting same error
Sudi pitchaiah 8Sudi pitchaiah 8
Can you please provide the steps for 4 challenge
Palak Singla Sales HeadPalak Singla Sales Head
Hi
I am also getting same error. 
I am getting below error in Service Cloud Specialist Superbadge in Challenge No. 5 - Challenge Not yet complete... here's what's wrong: We couldn't find the Advanced Cases configuration. Ensure you set up the routing for Advanced Cases properly.
I have  enabled Omni-Channel 
 
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I have created Service Channel, Decline Reason, Presence Status and Presence Configuration.
I have added the presence status to the specific profile as well.
Created 2 Routing Configuration
1) Advanced Cases Configuration - Priority 1, Most Available, Queue - Advanced Queue.
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2) Basic Cases Configuration - Priority 2, Most Available, Queue - Basic Queue.

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Please help me, where I am lacking.
Palak Singla Sales HeadPalak Singla Sales Head
I have changed the routing model for Advance to - Least Active. Still getting same error.
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Qianqian Song 5Qianqian Song 5
Try setting the routing priority to 1 for the Advanced Cases and 2 for the Basic Cases, I was able to resolve the issue with this. 
Poornima Ravi (FC)Poornima Ravi (FC)
Name it Advanced Cases instead of Advanced cases Configuration like wise Basic Cases
Masood ShariffMasood Shariff
I am also facing similar issue tried changing name still getting the same error.
Masood ShariffMasood Shariff
Worked with have the Name = "Advance Cases"
chandana k gchandana k g
hi, 
could any one help me out in clearing the service cloud specialist superbadge, i am getting the below error on challenge 4
Error--"Challenge Not yet complete... here's what's wrong:
We can't find a Contact Customer Case Task. Ensure a High Priority Task is created for the case owner to contact the customer."