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Rajesh T 19 Approver User(3rd approver) is not receiving email consistently for approval request
Approver User(3rd approver) is not receiving email consistently for approval request from Salesforce and it strange few weeks ago,same user received email for few approval request.
Note: 2nd approver and 3rd approver user profile set up is not modified recently and seems both have access for this.
I have checked the email logs,unfortunately there were no email triggered during that time.
Functionality - Our Approval process depends on Manager of submitter or quote owner. And All approval email is triggered from Apttus package.
1st,2nd,3rd - approver also having same role hierarchy.
Some one pls help on this.
Note: 2nd approver and 3rd approver user profile set up is not modified recently and seems both have access for this.
I have checked the email logs,unfortunately there were no email triggered during that time.
Functionality - Our Approval process depends on Manager of submitter or quote owner. And All approval email is triggered from Apttus package.
1st,2nd,3rd - approver also having same role hierarchy.
Some one pls help on this.