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Durvesh Shah 8 Assigning users in Queue Based on Time in Round Robin Fashion
This is my requirement! Can anyone post the solution! I need it a bit urgently.
Any Lead created in Salesforce after office hours shall be as assigned in queue and Queue requests shall be auto-assigned to users on the next working day at 10:30 AM and 11:30 AM (in cases no user has logged in by 10:30 AM- the secondary assignment will start at 11:30 AM.
Any Lead created in Salesforce after office hours shall be as assigned in queue and Queue requests shall be auto-assigned to users on the next working day at 10:30 AM and 11:30 AM (in cases no user has logged in by 10:30 AM- the secondary assignment will start at 11:30 AM.