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Nayana S
Email not getting sent using the Send Email option in Salesforce Survey
I have a process builder which should send a Survey as an Email to the Contact associated with a Case. This is working in my developer instance but not in the customer sandbox. In the sandbox, even if I try to 'Send Email' from Survey Builder, the email is not received and Survey Invitation is not created.
few observations: usng the "send email" option, the email was successfully sent to internal user... however, it wasnt delivered to a case contact... nor the community user..