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Jill Heffernan 8Jill Heffernan 8 

Error message with Zendesk Integration

We have an integration with Zendesk and all profiles, except for the System Administrator, are receiving the following error message. Is tnis something on the Salesforce side or the Zendesk side?  User-added image
NitishNitish
Hi Jill,

It looks like an error of salesforce where you dont have permission on the record you want to perform action. 
Are you storing Zendesk support tickets in any of the custom objects in salesforce?
    If yes then check the object level access for all the profiles you are getting error.

Thanks,
Nitish
 
Jill Heffernan 8Jill Heffernan 8
We have a custom object for Zendesk Support Tickets.  I have given all access to the object for the profiles.  The error message still appears. Is there anything else that I neeed to check?
 
NitishNitish
Hi Jill,

Did you check the sharing settings as well?

Please go through this link it might  help.
https://help.salesforce.com/articleView?id=admin_insufficient_privileges_map.htm&type=5 (https://help.salesforce.com/articleView?id=admin_insufficient_privileges_map.htm&type=5)

Thanks,
Nitish