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Sachin Bhalerao 17Sachin Bhalerao 17 

Feedback in Service Cloud ?

Dear Team ,

Greetings !!!

I created one case assignment rule which posts email as soon as case is generated . Now my requirement is that how can i receive and store the feedback of client once case is 'CLOSED'.

Thanks & Regards
Sachin Bhalerao
sharon sharysharon shary
Service Cloud is a comprehensive customer service and help desk platform for businesses of all sizes and types. Its features include integration of multiple information sources into a centralized view, chat, customer self-help portals and communities, knowledge base, and more.