Sign Up ›

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Mindy Newton 17Mindy Newton 17 

Process Builder with email alert based on specific record type in custom object - not working

I created a custom object with master detail on the opportunity.  There are record types on the custom object based on geography - Americas and EMEA.  When I built the process builder with the conditions to fire off email alerts, I included the record type name.  it is not working and the emails fire off regardless of the record type of th object.

It worked fine before I had to separate by geo - only when I added in the condition does it not work.  HELP!

Jega DeivaJega Deiva
Hi,

Please try to replace Record type name with Record type ID & check if it works.

Thanks,
Jega
Mindy Newton 17Mindy Newton 17
thanks Jega - I had tried that previously and it didn't work either.  I found a work around.  Thanks for your reply
Suraj AroraSuraj Arora
Thank you jega!!
Airtel Customer care numbers (https://www.airtelcustomercarenumbers.in/2019/12/airtel-customer-care-numbers-airtel.html)