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Nikolai Filipov Macros missing newlines + active URLs
We have issues with our macros, which were manually migrated by me from old Desk.com system into NEW Desk Cloud Lightning system.
In the macro editors, as well as Macro details view, everything seems fine - there are newlines, URLs/links are clickable/etc.
However, if somebody of our team - me or my colleagues - tries to use any macro in a Case, the macro pastes a VERY long 1 line/1 paragraph of text - NO newlines, no clickable URLs - it seems to paste it as plain text.
How can we fix this?
Also, does it need fixing all macros 1 by 1, or is there a way to fix them all at once?
There is no way to fix them all at once, You have to fix them one by one only.
I hope you find the above solution helpful. If it does, please mark as Best Answer to help others too.
Thanks.