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Julia RichardsJulia Richards 

Issues with creating new record in Salesforce mobile app

I have 2 custom objects that have a lookup relationship (think Account/Contact). When I create a new Contact record, I am able to enter a pre-existing Account in the lookup Account field OR click the "+ New Account" option if the Account doesn't already exist. This allows me to create a new Account record while I'm creating a new Contact record. 

I am unable to do this in Salesforce Mobile. If the Account doesn't already exist, I have no option of creating a new Account from the new Contact record page. I would have to go to the Account object separately and create a new Account record; then it will allow me to enter a pre-existing Account name into the lookup Account field. How do I solve this? 

Thanks in advance! 
ANUTEJANUTEJ (Salesforce Developers) 
Hi Julia,

I have tried the same scenario and I found that even I was facing the same experience.

I have further searched and found the below article:

https://help.salesforce.com/articleView?id=limits_mobile_sf1_data.htm&type=5

As mentioned in the above article "You can’t create a record from a lookup field like you can in Lightning Experience."

This means that it is Working as Designed and I found the below idea to which you can upvote so that the Product team might consider this feature if it is found useful and if it reached the threshold.

https://success.salesforce.com/ideaView?id=0873A0000003YhwQAE

Kindly let me know if this helps and please close the thread marking this as solved so that it would be useful in future for other customers and it would also help us keep the community clean.

Regards,
Anutej Poddaturi
satish wadesatish wade
Are you looking for rto service (https://itzeazy.in)
Ervin JelvosErvin Jelvos
To be available in the Salesforce mobile app (https://alightmotionapk.co/mod/" target="_self), an object must have a tab that you can access. This is true for supported standard objects and your org’s custom and external objects. The Salesforce mobile app doesn’t support the User object or provide access to user record detail pages.

I am unable to do this in Salesforce Mobile. I have no option of creating a new Account from the new Contact record page. I would have to go to the Account object separately and create a new Account record; then it will allow me to enter a pre-existing Account name into the lookup Account field. How do I solve this?
Ervin JelvosErvin Jelvos
I have further searched and found the below article:
Data Access and Views: What’s Different or Not Available in the Salesforce Mobile App (#)
Dylan Hughes 12Dylan Hughes 12
If you face some problem in Salesforce mobile app so try this, Check your internet connection: Ensure that you have a stable internet connection on your mobile device. Poor or intermittent connectivity can cause issues with creating new records. Update the Salesforce mobile app: Make sure you have the latest version of the Salesforce mobile app installed on your device. Outdated versions may have bugs or compatibility issues that can hinder the creation of new records.   MyCCPay Log In (https://www.myccpay.me/)
Ethun HuntEthun Hunt
Thank You so much for your solution Dylan! Do you like Anti Ban WhatsApp Mods (https://apksforwamods.com/)?