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Systems Simply EnergySystems Simply Energy 

login.salesforce.com is returning can't be reached error intermittently

Hi we are experiencing intermittent outages where when we try to open login.salesforce.com it just says cant be reached. We even tried to ping the site and didnt work. To make sure this is not something related to our network, we tried to reach the site from an Azure VM and the issue is still happening. The trust.status shows no incidents.

This is affecting our integration as well i believe, we have a SQL Server integration with Salesforce using DBAmp software and it is constantly failing as it is unable to reach Salesforce server. This is the error

- "Error 5103 : FAHttp::Send::WinHttpSendRequest Win32Error:: The server name or address could not be resolved "

 

Executed as user: SIMPLYENERGY\SQLServerServiceNew. ... --- Starting SF_Refresh for Invoiceable__c V3.6.7 [SQLSTATE 01000] (Error 0) 11:05:04: Using Schema Error Action of yes [SQLSTATE 01000] (Error 0) OLE DB provider "DBAmp.DBAmp" for linked server "SALESFORCE" returned message "Error 5103 : FAHttp::Send::WinHttpSendRequest Win32Error:: The server name or address could not be resolved ". [SQLSTATE 01000] (Error 7412) 11:05:04: Error: Unable to validate object: Cannot initialize the data source object of OLE DB provider "DBAmp.DBAmp" for linked server "SALESFORCE". [SQLSTATE 01000] (Error 0) --- Ending SF_Refresh. Operation FAILED. [SQLSTATE 01000] (Error 0) --- Ending SF_Refresh. Operation FAILED. [SQLSTATE 42000] (Error 50000) --- Starting SF_Refresh for Invoice_Number__c V3.6.7 [SQLSTATE 01000] (Error 0) 11:05:04: Using Schema Error Action of yes [SQLSTATE 01000] (Error 0) OLE DB provider "DBAmp.DBAmp" for linked server "SALESFORCE" returned message "Error 5103 : FAHttp::Send::WinHttpSendRequest Win32Error:: The server name or address could not be resolved ". [SQLSTATE 01000] (Error 7412) 11:05:04: Error: Unable to validate object: Cannot initialize the data source object of OLE DB provider "DBAmp.DBAmp" for linked server "SALESFORCE". [SQLSTATE 01000] (Error 0) --- Ending SF_Refresh. Operation FAILED. [SQLSTATE 01000] (Error 0) --- Ending SF_Refresh. Operation FAILED. [SQLSTATE 42000] (Error 50000) --- Starting SF_Refresh for Invoice_Line_Item_History__c V3.6.7 [SQLSTATE 01000] (Error 0) 11:05:04: Using Schema Error Action of yes [SQLSTATE 01000] (Error 0) OLE DB provider "DBAmp.DBAmp" for linked server "SALESFORCE" returned message "Error 5103 : FAHttp::Send::WinHttpSendRequest Win32Error:: The server name or address could not be resolved ". [SQLSTATE 01000] (Error 7412) 11:05:04: Error: Unable to validate object: Cannot initialize the data source object of OLE DB provider "DBAmp.DBAmp" for linked server "SALESFORCE". [SQLSTATE 01000] (Error 0) --- Ending SF_Refresh. Operation FAILED. [SQLSTATE 01000] (Error 0) --- Ending SF_Refresh. Operation FAILED. [SQLSTATE 42000] (Error 50000) --- Starting SF_Refresh for ICP_Contract_Join__c V3.6.7 [SQLSTATE 01000] (Error 0) 11:05:04: Using Schema Error Action of yes [SQLSTATE 01000] (Error 0) OLE DB provider "DBAmp.DBAmp" for linked server "SALESFORCE" returned message "Error 5103 : FAHttp::Send::WinHttpSendRequest Win32Error:: The server name or address could not be resolved ". [SQLSTATE 01000] (Error 7412) 11:05:04: Error: Unable to validate object: Cannot initialize the data source object of OLE DB provider "DBAmp.DBAmp" for linked server "SALESFORCE". [SQLSTATE 01000] (Error 0) --- Ending SF_Refresh. Operation FAILED. [SQLSTATE 01000] (Error 0) --- Ending SF_Refresh. Operation FAILED. [SQLSTATE 42000] (Error 50000) --- Starting SF_Refresh for ICP__c V3.6.7 [SQLSTATE 01000] (Error 0) 11:05:04: Using Schema Error Action of yes [SQLSTATE 01000] (Error 0) OLE DB provider "DBAmp.DBAmp" for linked server "SALESFORCE" returned message "Error 5103 : FAHttp::Send::WinHttpSendRequest Win32Error:: The server name or address could not be resolved ". [SQLSTATE 01000] (Error 7412) 11:05:04: Error: Unable to validate object: Cannot initialize the data source object of OLE DB provider "DBAmp.DBAmp" for linked server "SALESFORCE". [SQLSTATE 01000] (Error 0) --- Ending SF_Refresh. Operation FAILED. [SQLSTATE 01000] (Error 0) --- Ending SF_Refresh. Operation FAILED. [SQLSTATE 42000] (Error 50000) --- Starting SF_Refresh for Billing_Period__c V3.6.7 [SQLSTATE 01000] (Error 0) 11:05:04: Using Schema Error Action of yes [SQLSTATE 01000] (Error 0) OLE DB provider "DBAmp.DBAmp" for linked server "SALESFORCE" returned message "Error 5103 : FAHttp::Send::WinHttpSendRequest Win32Error:: The server name or address could not be resolved ". [SQLSTATE 01000] (Error 7412) 11:05:04: Error: Unable to validate object: Cannot initialize the data source... The step failed.

 

VinayVinay (Salesforce Developers) 
Hi,

Issue seems like you are losing internet connectivity (intermittently). DBAmp cannot connect to the salesforce server.  Ask your network group if there has been any change in the network configuration or proxy.

User browser and try to login to the same Salesforce org. 

It appears to be connectivity issue from that server to Salesforce.  Try to reboot and check with network team.

Hope above information was helpful.

Please mark as Best Answer so that it can help others in the future.

Thanks,
Vinay Kumar
Ashima nidhiAshima nidhi
There are different ways to check and debug :
#1 Do chcek login history of user logging in using other user who is already loggedin , Sometimes there are other issues also.
#2 In case Internet speed is slow
#3 Any network security or updates

And incase nothing work log case salesforce support with all information you can give for long stability.
Hope the  above information was helpful.

Please mark as Best Answer so that it can help others in the future.