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Thomas DeSelms 7Thomas DeSelms 7 

"Create New Self Signed Certificate" button is grayed out and not working

I need to create a new self signed certificate because an old one is expriring but I am not able to click the button
Thomas DeSelms 7Thomas DeSelms 7
User-added image
AbhishekAbhishek (Salesforce Developers) 
Hi Thomas,

We need to disable a perm internally, if you are ok I can create a case for you and assist on it.

Regards,
Salesforce Team.
Thomas DeSelms 7Thomas DeSelms 7
Hey Abhishek,

That would be awesome if you can create a case for me and assist. I put in a case but it was closed because I didn't have premier support :(. Let me know how I can help get this resolved quickly.

Best,
Tom
AbhishekAbhishek (Salesforce Developers) 
Thomas based on your request I have created a case for you.

This is the new case no 26033483.
AbhishekAbhishek (Salesforce Developers) 
Thomas, I hope your issue got resolved.

I hope you find the above solution helpful. If it does, please mark as Best Answer to help others too.

Thanks.





 
Kris2Kris2
Hi, we are experiencing exactly issue. Do I need to submit a new question to get this resolved in my org?
AbhishekAbhishek (Salesforce Developers) 
Yes, you have to submit a case with the Salesforce support team to enable it.
Thomas DeSelms 15Thomas DeSelms 15
This has happened to me again and Salesforce support has been no help resolving it! Can you please help?

 
AbhishekAbhishek (Salesforce Developers) 
Thomas,

Regarding your case, I have spoken with the support team and they will help you with this.

Don't Worry.

Let me know if it helps you and close your query by marking it as solved so that it can help others in the future.

Thanks.