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Hi all, 

Has anyone found a good solution or workaround for handling the 4-digit ZIP code extension (ZIP+4) in addition to the standard 5-digit US ZIP code in Salesforce? Unfortunately, it seems Salesforce doesn't support this out of the box, especially for address fields on standard objects like Accounts. I'd be really interested in hearing how others have approached this – whether with custom fields, validation, integrations, or third-party tools, advantages, disadvantages. 

I am unable to see the "Template-Triggered Prompt Flow" in the org

when creating a Template-Triggered Prompt Flow. Please find the screenshot attached.  

#Trailhead Challenges

Good afternoon, can I create a single service appointment list so that each technician only sees that list with their assigned appointments? From the app, when multiple lists appear and I want only one to appear, thank you very much.

@* Salesforce Field Service * 

I am trying to edit the "unified link 1" element and I can't click anything for the data source or object. I'm seeing errors on the left handside of the screen as well. unsure how to work through this

Hi everyone, 

I'm a Salesforce admin brand new to Agentforce. I'm playing in a sandbox to see if I can accomplish something with an agent and wanted to see if anyone here has had luck with this. 

The use case is, when a support rep asks Agentforce to escalate to a supervisor, the agent should review the case subject, description, related comments and related emails to determine whether the customer is having a negative emotion (based on words used like 'upset', 'mad', 'angry', 'frustrated'). I found the Raise Flag action but that appears to be specific to a customer chatting with the AI, not a support rep. Any thoughts on an action I could use that alerts the supervisor that help is needed? I'm struggling with what the outcome should be. I hope this makes sense. 

I'm getting this error: "We can't find an Autolaunched flow named 'Subflow-Create Generator Opp Product'. Make sure you saved the flow with 'Subflow_Create_Generator_Opp_Product' as the API Name".

I have checked all the spellings and spaces. Everything seems to be correct. Also, I have created a new playground and tried but the error still persists. Can someone please help me with this?

#Trailhead Challenges

Ok, so I know Salesforce has Tableau and there is PowerBi, however, I am wondering are there any other solutions or options for getting to more advanced reporting needs beyond the native reporting features in Salesforce?  We are reaching some limits to what we can do reporting wise in Salesforce, just because of the 4 object limit on report types and just due to the fact that not everything related to a Contact for example has other objects directly related to each other.  Like I said, I feel confident that Tableau or PowerBi could help, I am looking for ways to keep costs down and visualize as much data as possible in SF.  

One of my thoughts was Apsona and their multi step reporting.  But even then I am not sure.  So thoughts?  Suggestions? 

Hello 

I am using Database.

and passing lead list to convert the batch of leads with partial success. I am seeing in debug logs that account insert trigger fires multiple times. Example if 3 leads are send for conversion then account insert trigger fires 4 times.  

First time trigger process 3 leads and after that each lead one at a time. We dont have any customization that will cause such behavior. And this multiple time firing causes governor limits to hit.  

Is this expected behavior of Databse.leadcovert list with partial success, that the lead conversion happens separately for each lead & thus account trigger runs multiple times?  

I dont expect such behavior as its batch method which takes the list so all processes lead, account, contact, opportunity should be optimized to operate in bulk. 

Can someone help me to understand the behavior of the Databse.leadcovert list conversion method? 

Thanks 

Reeta