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How to change the incoming emails "From" "before update" trigger
We receive emails from a third party system that sends emails under its own name with the body contining the actual email address of the case opener.
When we receive this email-to-case, the before update trigger is successfully capturing the email body and parsing off the email address.
But when the case is replieed to via email the "To" address is the third party systems address.
I updated the SuppliedEmail field but that doesn't fix it
Where does the "From Address" get set in email to case so that it can be used to reply to the case opner??
The
When we receive this email-to-case, the before update trigger is successfully capturing the email body and parsing off the email address.
But when the case is replieed to via email the "To" address is the third party systems address.
I updated the SuppliedEmail field but that doesn't fix it
Where does the "From Address" get set in email to case so that it can be used to reply to the case opner??
The
If I modify the EmailMessage.FromName and FromAddress will that do it?
Can I do this in the case before insert trigger or after insert?
Is there a way to tell when the "To" field id pulling from?