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Test Test 143Test Test 143 

process builder Criteria

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How to minimise two condtions in 1 line.
Agustin BAgustin B
Hi Nagendra, you could write a formula asking for both the conditions you need. Check this link:
https://success.salesforce.com/answers?id=9063A0000019R1hQAE

If it solves your issue please mark it as best answer, it may help others
Nikhil_KhetanNikhil_Khetan
@nagendra

My suggestion here would be use a filter condition. Formula evaluation is sometimes doesnot work as intendend specially when it is on one time run of process on specific condition.

Regards,
Nikhil
Please mark this as best answer, if my answer helped!
Nikhil_KhetanNikhil_Khetan
@Nagendra, 

Lets say you have condition 1 for Channel Not Equal to INBOUNDCALL and Condition 2 for Channel Not Equal to INBOUNDCHAT.

then scroll down and there is option for condition filter on the same screen you where you took the screenshot.

1. if you don't have any third condition, then select Any condition
2. If there is a third or more condition, go to custom, and select as (1 OR 2) AND 3 AND 4 and So on.

Regards,
Nikhil
Please mark this as best answer, if my answer helped!
 
Nikhil_KhetanNikhil_Khetan
@Nagendra In this case, without looking at the process builder it will be difficult to answer.

But, it seems that it is a negative condition, try AND all condition. If still doesnot work, then need more context.

Regards,
Nikhil
Please mark this as best answer, if my answer helped!
Nikhil_KhetanNikhil_Khetan
@Nagendra. Great. Please mark this as best answer, if my answer helped!