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When i am trying to access a Page with a custom profile its showing me error with this message:
When i am trying to access a Page through System admin profile the page is working as expexted but when i am trying to accesss it from a custom profile its showing me error with message as given:
An internal server error has occurred
An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience.
Thank you again for your patience and assistance. And thanks for using salesforce.com!
Error ID: 2058225517-252634 (948403783)
Click here to return to the previous page.
Also, I have provided samePage layout to both the profile and also the custom profile has the access to object.
So, i am not getting why the error is coming.
An internal server error has occurred
An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience.
Thank you again for your patience and assistance. And thanks for using salesforce.com!
Error ID: 2058225517-252634 (948403783)
Click here to return to the previous page.
Also, I have provided samePage layout to both the profile and also the custom profile has the access to object.
So, i am not getting why the error is coming.
Based on the GACK ID provided i.e., 948403783 , it points to "ORA-01403: no data found" based on our logs. Can you share more details like the timestamp along with timezone of occurrence of the issue, if it is on prod/sandbox so I can advise further?
Hope this helps you. Please mark this answer as best so that others facing the same issue will find this information useful.
Thanks
Salesforce Support
The timezone is (GMT-05:00) Central Daylight Time (America/Chicago).
/apex/PS_View_Order_UI page on your sandbox Org.
Hope this helps you. Please mark this answer as best so that others facing the same issue will find this information useful.Thanks