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sumithasumitha 

How to receive Email Message in Case Object

Hi Guys,

What are the possible ways to receive mail from outside salesforce(like gmail/outlook) under Case Email object(EmailMessage)?

Thanks,
Sumitha P
Best Answer chosen by sumitha
VinayVinay (Salesforce Developers) 
Hi  Sumitha,

When Enhanced Email is enabled, Salesforce will create EmailMessage object. Emails sent from Salesforce are saved as Email Message

Review below links which can help you.

https://www.simplysfdc.com/2020/03/salesforce-emailmessage-object.html
https://www.biswajeetsamal.com/blog/emailmessage-in-salesforce/

Hope above information was helpful.

Please mark as Best Answer so that it can help others in the future.

Thanks,
Vinay Kumar

All Answers

VinayVinay (Salesforce Developers) 
Hi  Sumitha,

When Enhanced Email is enabled, Salesforce will create EmailMessage object. Emails sent from Salesforce are saved as Email Message

Review below links which can help you.

https://www.simplysfdc.com/2020/03/salesforce-emailmessage-object.html
https://www.biswajeetsamal.com/blog/emailmessage-in-salesforce/

Hope above information was helpful.

Please mark as Best Answer so that it can help others in the future.

Thanks,
Vinay Kumar
This was selected as the best answer
sumithasumitha
Thanks Vinay. 

Will review and update the status

Regards,
Sumitha P
sumithasumitha
Hi Vinay,

Enahnced Email is enabled in my instance.

We tried to click on send mail button in Email Message under Case Object ,the Email is recieved at respective  Email address.
When I try to give reply message from that particular Email Address,Whether an another records will be created under Email Message for that Case?

Thanks,
Sumitha P
VinayVinay (Salesforce Developers) 
Hi Sumitha,

 In classic, these related emails are displayed in the Activity History list. In Lightning Experience, they are displayed in the Activity Timeline.

https://help.salesforce.com/articleView?id=emailadmin_enhanced_email_considerations.htm&type=5
https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_emailmessage.htm

Thanks,
Vinay Kumar
sumithasumitha
Thank you Vinay