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Neal Lightfeldt Web forms not triggering autoresponse for cases
We have launched a new website with a form for the user to submit a technical request. In the past I generated the form using Web-to-Case, set up a queue, autoresponse, etc.
The web developer is using Drupal to create the forms in send to Salesforce. I created everything to recieve the data in a Case, but nothing seems to work in terms of autoresponse and being able to reply to the customer's email through the Case.
My question: if we are using an outside web form, can we still set up auto-response to the customer and communicate through email within the Case? Or will that only work if I use the Web-to-Case funtionality?
The web developer is using Drupal to create the forms in send to Salesforce. I created everything to recieve the data in a Case, but nothing seems to work in terms of autoresponse and being able to reply to the customer's email through the Case.
My question: if we are using an outside web form, can we still set up auto-response to the customer and communicate through email within the Case? Or will that only work if I use the Web-to-Case funtionality?
Refer the below link have similar kind of solution.
https://salesforce.stackexchange.com/questions/282799/auto-response-email-not-triggered-when-case-created-from-public-site
If this information helps, please mark it as best answer.
Thanks!!