function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Prakash GBPrakash GB 

Live Agent : Capturing information from customer without pre-chat form. based on their profile data

I need to get user infromation from the user profile(Not salesforce, from web application profile) and store it in the transcripts. can anyone help me?

live chat will be residing in a web application. user needs to login to web application to initiate chat.

Can this be done with any API or modifying JS?

Thanks
Prakash GB