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Keith Stephens 18Keith Stephens 18 

change case number from auto number to text?

Hello all,
I believe this is a standard field and not a custom field, what I want to do is to be able to change "Case number" from an auto number to a text number in my sandbox, so I can import some cases and keep the same ID's.  When I import my cases because of the auto number my links to contacts, ect.. are broken.

I have read various articles and they say:
1. Click on Your Name | Setup | Build | Customize | Object Name | Fields
2. Click Edit next to the Auto-Number field you want to modify
3. Change the Display Format and Next Number you want to be displayed for your records. And click Save.
4. You will receive a pop-up with the following message: “This may result in duplicate number. Are you sure?”
5. Click OK.

But I do not see a way to edit the field type, nor what Display Format to use.
Raj VakatiRaj Vakati
With the above approach you can able to reset the case number and not able to make it as text fileds ..   

If you want text filed i can suggest to create a new Custom fileds .. 
You are right, it is a standard field not a custom field.
You can't change the Data Type of a standard field. 

The 'various articles' you read have given steps to change the data type of custom fields. 
Since you are on the topic,a word of caution - in future if you come across a situation, remember to  always backup your data before changing data type on a custom field. 
david willy 1david willy 1
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