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superbadge service cloud - Challenge 3
I'm trying to get through the service cloud superbadge, and challenge 3 is giving me this issue
"We can't find Entitlements on the Case Lightning Page. Ensure Entitlements are visible on Cases in Lightning."
I've got entitlements on the case record page, via the parent account, and I've got entitlements history via the parent Entitlement Name..
What is it actually looking for?
"We can't find Entitlements on the Case Lightning Page. Ensure Entitlements are visible on Cases in Lightning."
I've got entitlements on the case record page, via the parent account, and I've got entitlements history via the parent Entitlement Name..
What is it actually looking for?
Can you please check Field Accessibility to be set for the Entitlement Name field on the Case Object once ?
To complete the loop on this and leave a breadcrumb for others in this journey, none of the suggestions was the answer. But it gave me pause to think about how Case Milestones were showing in the lightning page. I had added Case Milestones to the page layout, but realised that I hadn't made the same visible in Lightning. So, I added the "Milestones" component, which is not a related list for some reason, and voila! The error message about Entitlements went away when I added Milestones.
Thank goodness, I was feeling trapped.
Thanks everyone who jumped in to try and help.
regards,
dk-
I am facing same issue while solving Challenge 3. I have added the Case Milestone in Related list, it is not visible on Case record list in lightning but is visible in Classic. Entitlement and Milestone status has editable field level accessibility. Could you please help me in resolving the issue? Thank you.
Thanks,
Smita
Step 1. Go to Setup.
Step 2. Go to Object Manager.
Step 3. Select Case.
Step 4. Head to Lightning Record Pages.
Step 5. Select "New".
Step 6. Select "Record Page".
Step 7. For Label, enter "Case" and for Object, select "Case".
Step 8. From the "Clone Salesforce Default Page" Section, select "Case Record Page For Lightning Console", then click "Finish".
Step 9. From the "Lightning Components" on the left, drag the "Milestones" component somewhere on the canvas.
Step 10. Click "Save", then "Activate".
Step 11. Make sure that you assign this Lightning Page as the Org default.
I hope this works for you! :)
I'm happy I could help you, Web Order 8!
Actually, I don't think my answer is the best. You could also pass the challenge with these simpler steps:
Step 1. Go to your Service Console, which is renamed as "Cloudy Support Service Console".
Step 2. Select any Case Record.
Step 3. Click on the Wrench icon, i.e., the logo in the top-right corner that you usually click to go to "Setup" or to "Service Setup".
Step 4. Instead of clicking on "Setup" or on "Service Setup", select "Edit Page".
Step 5. From the "Lightning Components" on the left, drag the "Milestones" component somewhere on the canvas.
Step 6. Click "Save", then make sure that you activate your page.
Hope this helps! :)
"Challenge Not yet complete... here's what's wrong:
We can't find the Entitlements Tab on the Console. Ensure there is a tab on the service app to see support level assignments overall."
1) I have added the Entitlements tab to the console like this:
2) I have added the milestone lightning component in the console:
3) I have added the "Entitlements" tab to the regular Service app:
4) I have added the entitlements related list on account:
What am I missing???
Gauthier, That was super helpful. Adding the Milestone to Case Lightning Record page resolved the challenge. I was stuck on the Challenge #3.
Thank you so much!!!
If you've added the tab direclty from service console it will be applicable to your own navigation item. Instead to make it available to all the users, please add the object from app builder as shown below. I hope this will resolve the issue.
I have exposed a visualforce component for Milestone Tracker on the case lightening console . It is working fine with my profile-sys admin, but when I am loging in with another sales profile which needs access for console, getting insufficient priviledges error. can you please advise.
Thanks Gauthier ..
For the service cloud super badge,
Do I need to pay for a soft dialer to complete it?
I am getting stuck with the following error:
"We can't find the Softphone, Be sure to update the utility bar to include a softphone'
Thanks for any help guys I can get guys,
also instructed in the module below.
https://trailhead.salesforce.com/content/learn/modules/entitlement-management-for-lightning-experience/use-entitlements-in-customer-cases
We can't find the Entitlements Tab on the Console. Ensure there is a tab on the service app to see support level assignments overall.' returned back.
seems like something is buggy in the challenge.
1. go to app manager -> service (classic) -> edit -> add entitlement.
2. Add entitlement to navigation menu item for 'Cloudy Support Service Console'.