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Service Cloud Super badge - Challenge No 6
Hi,
I can't seem to get past this error.
We can't find the Cloudy Weather reusable email. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body.
Here is what I have:
I have created quick text, email template, and macros.
Any help is appreciated,
~VIP
I can't seem to get past this error.
We can't find the Cloudy Weather reusable email. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body.
Here is what I have:
I have created quick text, email template, and macros.
Any help is appreciated,
~VIP
Check the name of the template you created if it is same as in the requirement.
Best Regards,
Sandhya
I think it is naming conventions are as expected:
~VIP
I have the same issue, but I can't even do the "select update case action" that you have on your step 3.
I tried added a quick action in the page layout but it is not showing and I don't know what else to do.
On what did you click to have that action appear?
Thanks,
Amelie
"Select Update Case" action is only available when you click on fields. Try clicking on Status field to get that option.
~VIP
Thanks for your answer - I obviously tried to click on everything I could but the only thing that is working is when I click on the "email" action.
The rest does nothing at all...
Thanksm
Service Cloud Superbadge
Challenge 6 requires Macro and Quick Action
The Macro instructions required to complete this challenge are:
- Select Active Case Tab
- Select Email Action
- Select Update Case
The problem is although I can can see 'Update Case' in the macro canvas,
it is not active and will not populate my instruction set
Likewise, 'Update Case' is not available On the Macro [Add Instruction] drop down menu.
I have performed all of the prerequisites
- Created the macro and quick action
- Included Update Case in Case Page Layout
- etc
I have gone through all of the trailhead instructions many times / troubleshooting for days.
I cannot find what step(s) is/are missing.
Would appreciate any help.
I was able to pass through that challenge with just two activities in the Macro:
- The 1st one selecting the template Cloudy weather;
- The 2nd one selecting the quick action created to change the case status and description (at this part you have to select the quick text).
PS: When creating the page layout of your quick action, remember to keep the fields: status (required) and description on the page layout.
Please, take a look at my screenshots:
I hope those instructions can help you.
If you were able to pass, please select that answer as the best one.
KR,
Guilherme
I am stuck with this error message . Please help..
Thanks
mitu
Cloudy Weather
1. The name of Macro Folder must be "Cloudy Weather Template". (Note: this step is missing in the exercise)
2. The Macro Name is "Cloudy Weather Resolution"