function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
sai sekhar 1sai sekhar 1 

omni channel Agent work status control

Hi ,

I am using skill based routing on a custom object and it is working fine.But is there anyway to control Agent work status because the agentwork will be closed just after closing the tab in the console. I would like to control it based on my Custom object record status. Is there any work around for this.

Regards,
Sai.