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vinaykumar s 8 OMNI Channel - Assign Queue as Case Owner while accenting request from chat
i created a chat button and in Routing Information i select a
Routing Type :Omni-Channel Queues
Queue :queue
while agent accepting a request it create a case but case owner field is automatically update a queue name instead of agent name
in my case 'caseOwner' field updated as 'queue'
any one please help to reslove this issue
Routing Type :Omni-Channel Queues
Queue :queue
while agent accepting a request it create a case but case owner field is automatically update a queue name instead of agent name
in my case 'caseOwner' field updated as 'queue'
any one please help to reslove this issue