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Rommel AbadRommel Abad 

Freshdesk Tickets to Salesforce Case Data Migration

Hi,

I am new to Salesforce and would like help on how to properly migrate my Freshdesk Tickets to Salesforce Cases with all the case comments. What is the best way to do this? Thanks in advance.
Khan AnasKhan Anas (Salesforce Developers) 
Hi Rommel,

Greetings to you!

Please refer to the below links which might help you further with the above requirement.

https://support.freshdesk.com/support/solutions/articles/18585-the-salesforce-app-part-1-create-tickets-access-contact-details

https://support.freshdesk.com/support/solutions/articles/217026-the-salesforce-app-part-2-sync-tickets-details-from-freshdesk

https://support.freshdesk.com/support/solutions/articles/224042-the-salesforce-plus-app

I hope it helps you.

Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future. It will help to keep this community clean.

Thanks and Regards,
Khan Anas
Rommel AbadRommel Abad
Hi Khan,

Thank you for your response. The links provided are perfect if I want to maintain both Salesforce and Freshdesk. We are thinking of just using Salesforce moving forward that is why we are looking if it is possible to migrate Freshdesk tickets including the comments to Salesforce Cases. Is this something that is possible?

Thank you again in advance.
Rommel AbadRommel Abad
Hi Khan,

Any additional on how to do this?
Melisa CapriMelisa Capri
@Rommel,

What did you end up doing for your migration? I am just starting to gather requirements for a migration from FreshDesk to Salesforce.
Mona Sharma 13Mona Sharma 13

Hi Rommel, 

did you find any solution?
Mohammed AyyubMohammed Ayyub
It requires three modules:
- Data Migration: Tickets and Comments + Articles. Link here: https://support.freshdesk.com/en/support/solutions/articles/216548-create-and-update-tickets-with-custom-fields-using-api 
- Support Process Migration: Workflow + Trigger + Email Notification + Status Workflow
- Self-service Portal Configuration: New customer community using digital site guest user
 
This blog explain each steps very neatly: https://tenetizer.com/freshdesk-to-salesforce-migration/