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Bhavesh Jain 41Bhavesh Jain 41 

unable to see user details before accepting chat in service console

Hi All,

I have used snap-ins for community where in my developer org I have user the Live agent and when a chat gets initiated from community the agent while accepting the chat can see the user details before accepting, however in another sandbox I have used snap-ins with Omni channel and when a chat gets initiated from community, user details are not visible to the agent before accepting the chat?

Am I missing anything?