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Melissa Bunch
How to run a query on paused interviews
We are launching a community for case creation and our users will occassionally be pausing the flow we used for case creation.
We want the ability to report on these paused interviews so that we can follow up with the customer and ask them about their incomplete claim.
Since the interviews are technically not created records, I know a normal report can't be run, but does anyone know of a workaround that would help automate this so I don't have to manually check my setup menu?
Thanks!
We want the ability to report on these paused interviews so that we can follow up with the customer and ask them about their incomplete claim.
Since the interviews are technically not created records, I know a normal report can't be run, but does anyone know of a workaround that would help automate this so I don't have to manually check my setup menu?
Thanks!