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How to insert UserServicePresence record via Apex?
- Tried with Apex : gets "DML Not supported error"
- Tried with Workbench REST Explorer gets following error :
CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY
message: entity type cannot be inserted: User Presence
errorCode: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY
Any help is appreciated, Basically i am trying to build a lightning component for users to go offline from MOBILE
Tried both Javascript API and OmniChannelToolKit, Both does not work outside service console
message: entity type cannot be inserted: User Presence
errorCode: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY
Any help is appreciated, Basically i am trying to build a lightning component for users to go offline from MOBILE
Tried both Javascript API and OmniChannelToolKit, Both does not work outside service console
DML calls cannot be made by UserServicePresence. You can only use SOQL to get it's records but you can't change them.
Thanks
Only below operations are supported for UserServicePresence object:
delete(), query(), getDeleted(), getUpdated(), retrieve(), undelete()
More details on: https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_userservicepresence.htm