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Do you have IP restrictions on the Profile? Meaning that users of the profile can only login from certian IP ranges?
Do you use Single Sign On? With SSO a security token is not used so it would not be available.
https://help.salesforce.com/articleView?id=000182450&type=1
If you want you can get with the URL (In CLassic )
https://[SalesforceDomainHere]/_ui/system/security/ResetApiTokenEdit?retURL=%2Fui%2Fsetup%2FSetup%3Fsetupid%3DPersonalInfo&setupid=ResetApiToken
Replace the salesforce domain with your domain
https://asd837askdh-dev-ed.lightning.force.com/_ui/system/security/ResetApiTokenEdit?retURL=%2Fui%2Fsetup%2FSetup%3Fsetupid%3DPersonalInfo&setupid=ResetApiToken
IN LIGHTNING
https://[SalesforceDomainHere]/lightning/settings/personal/ResetApiToken/home