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Rahul Srivastava 44 Avaya CRM Connector Call Center Elite - Salesforce
0
I am working in Avaya CTI - Salesforce integration. I am following some documents. I have followed the steps but 1 place I found to import [ Salesforce Call Centers can be created by importing and configuring the Call Center Definition (CCD) XML file into Salesforce. ]. This file is not present in that document. I have used other document of Avaya - SFDC configuration and found that XML file and followed the remaining steps. After installing this I can not see the dialpad on the screen. Some pop up is coming with error. please find below.
Please let me know which XML file I should follow for these steps.
Please Help!
I am working in Avaya CTI - Salesforce integration. I am following some documents. I have followed the steps but 1 place I found to import [ Salesforce Call Centers can be created by importing and configuring the Call Center Definition (CCD) XML file into Salesforce. ]. This file is not present in that document. I have used other document of Avaya - SFDC configuration and found that XML file and followed the remaining steps. After installing this I can not see the dialpad on the screen. Some pop up is coming with error. please find below.
Please Help!
Aarti Ragoonath 9Hi, can you open up the developer console on your browser, and see if it shows any errrors