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petec@i2isys View case by default record type
I have community users that when they submit a case from community, the record type is created as a community case record type. But when a Support user profile goes to that case record, I want that internal user to see the case using their default Support Case record type. No matter what I do, the interal Support profile user is seeing the case with the Community record type and not the Support record type. What am I doing wrong?