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DesaiDesai 

How to prevent Milestones from appearing in Case's Chatter feed?

When a milsestone is violated, it appears in the Case's chatter feed. How do we diable it  for community users?
  • We tried unchecking the Enable Milestone Feed Items under Entitlement Settings , but didnt work.
  • Tried using feed filters, but did not work
  • Tried unchecking the Activity related to all relared objects under Feed Tracking, but did not work.
Regards,
Desai
Khan AnasKhan Anas (Salesforce Developers) 
Hi Desai,

Greetings to you!

There's an idea which is active on the success community with a similar discussion for which you can upvote so that it gets available in the future.

https://success.salesforce.com/ideaView?id=0873A000000lIYcQAM

As a workaround, add the following to your community CSS. This will hide all the milestone events.
[data-type="MilestoneEvent"]{display:none !important;}

I hope it helps you.

Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future. It will help to keep this community clean.

Thanks and Regards,
Khan Anas
DesaiDesai
Hi Khan,

We tried that, but see the comment section for those vioaltions in chatter. Lets say we have two milestones and both are violated. Then we would see two updates in chatter with comments section underneath each.

After applying the above CSS, only the violation is hidden but not the comment sections and in UI , it will display two comments sections.

Regards
Desai