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Desai How to Update ParentId on EmailMessage ?
Hi,
If an incoming mails subject matches with existing subject on Case, then link the new incoming mail to the existing case.
For this, we used Process builder which will pass the incomng mails details to the flow. This flow will query on case using the subject and when found update the ParentId on EmailMessage.
But we are not able to update ParentId. Anyother way of updating this field ?
Regards,
Desai
If an incoming mails subject matches with existing subject on Case, then link the new incoming mail to the existing case.
For this, we used Process builder which will pass the incomng mails details to the flow. This flow will query on case using the subject and when found update the ParentId on EmailMessage.
But we are not able to update ParentId. Anyother way of updating this field ?
Regards,
Desai