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Robin Roach Pre Chat Code Examples: Find contacts but don't create new ones. Where do I insert this code within the Embedded Service code snippet?
This code will limit contact creation to only email address match when a chat session is initiated via Embedded Service (formerly snap-in) with Salesforce chat.
My company does not have a Salesforce developer on staff, so as the Admin, I'm looking for some guidance as to where to insert the code recommended in this solution.
My company does not have a Salesforce developer on staff, so as the Admin, I'm looking for some guidance as to where to insert the code recommended in this solution.