function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
wailok tam 7wailok tam 7 

no event sent from listening to a pushtopic for PendingServiceRouting

I am following the guide here (https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/omnichannel_external_routing.htm) to set up external routing. The emp (https://github.com/forcedotcom/EMP-Connector) connector appears to succeed in listening to the push topic created by producing the output "Subscribed: Subscription [/topic/PSRPushTopic:-1]". However, nothing more shown up after I do the following:

1. create a case
2. change its owner to a queue
3. turn my status to be online and accept the case

I expect something saying a event is received would be shown in the log. Any idea? Many thanks in advance.